Madrid Getafe
Livensa Living is a southern-European leader in the student living and flexible accommodation sector, with 20 operating assets, more than 8.000 in operation and another 2.000 under development.
Livensa aims to expand its leadership position and to do that we have two obsessions: our clients’ experience, safety and wellbeing on the one hand, and securing our shareholders’ return by maximizing our revenue and operating margins on the other.
Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.
A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service.
Key tasks
- Manage the day-to-day running of the reception
- To build a good rapport with all clients and resolve and complaints/ issues quickly.
- Ensuring a smooth check-in and check-out.
- Ensuring all documents and payments have been received before clients’ arrival and that rooms are ready.
- Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk.
- Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service.
- Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area.
- Responsible for the signing in and out of guests.
- Liaising with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis.
Schedule: Monday to Sunday / Shifts / 40 weekly hours.
Type of contract: permanent
Start date: as soon as possible