Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.
A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service.
Key tasks:
- Manage the day-to-day running of the reception
- To build a good rapport with all clients and resolve and complaints/ issues quickly.
- Ensuring a smooth check-in and check-out.
- Ensuring all documents and payments have been received before clients’ arrival and that rooms are ready.
- Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk.
- Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service.
- Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area.
- Responsible for the signing in and out of guests.
- Liaising with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis.
- Schedule: Monday to Sunday / Shifts / 40 weekly hours.